FAQ
Frequently Asked Questions (FAQ)
Orders & Payments
What payment methods do you accept?
We accept secure payments through PayPal. You can pay using your PayPal account, debit card, or credit card. All transactions are protected under PayPal Buyer Protection.
Do I need a PayPal account to place an order?
No, you can complete your purchase using a debit or credit card through PayPal without creating an account.
Shipping & Delivery
How long does it take to process an order?
Since each product is handmade and crafted with care, orders are processed within 2–5 business days after payment confirmation. This allows us to ensure every item meets our quality standards before dispatch.
What is the delivery time?
Delivery typically takes 7–21 business days depending on your location. International orders may take longer due to customs clearance and local postal timelines.
Which countries do you ship to?
We offer worldwide shipping! No matter where you are, we'll do our best to get your order to you. Shipping availability and rates may vary by destination.
Which shipping carriers do you use?
We use reliable shipping partners such as FedEx and India Post for domestic and international deliveries.
Will I receive tracking details?
Yes, once your order is shipped, you will receive tracking information via email so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of delivery. Please note that due to the handmade nature of our products, minor variations in appearance are not considered defects.
How long do I have to send the product back?
After your return request is approved, you must ship the product back within 7 days.
When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Products
Are your products handmade?
Yes! All our products are carefully handmade and crafted with attention to detail. Each item is unique and made with quality materials to ensure a premium experience.
Are your products genuine?
Absolutely. We are committed to providing high-quality handmade products with accurate descriptions and specifications to ensure your complete satisfaction.
Do product images match the actual item?
Product images are for reference purposes. Since our products are handmade, minor variations in color, texture, or finish may occur — this is part of what makes each piece unique!
Support
How can I contact customer support?
You can reach us via email at bathinisg32@outlook.com or call us at +91 78455 51865.
How long does it take to get a response?
We typically respond within 24–48 business hours.
If you have any other questions, feel free to contact Fusion Electronics. We are always here to help!